Tanja Kruse-Jones

Principal Consultant

Tanja Kruse-Jones works for ISG’s global Service Management and Integration (SIAM) practice, which provides solutions to the cross-provider challenges executives increasingly face as they attempt to manage complex integrated multi-sourced services. Tanja´s focus area of expertise is centered on Target Operating Model, governance, process and organizational design, skill management and performance management. Tanja has supported many client organizations in optimizing their organizational set up and IT service management processes to improve client satisfaction, achieve operational excellence and deliver tangible business value. Tanja´s special expertise lies in integrating the people-aspect in transformation initiatives to achieve sustainable results.