Organizational Change Management

As our clients undergo major business transformations, ISG helps them manage the risk associated with the crucial “people side” of change. The science of organizational change management – or OCM – can dramatically reduce the amount of time it takes for your workforce to rebound and for your company to realize the benefits of a project. Studies show more than 60 percent of a project’s success hinges on people, even when new technology, processes and knowledge assets are firmly in place. We can also help your company set up ongoing OCM programs to benefit multiple change efforts across the enterprise.

ISG OCM work includes stakeholder management, targeted communications, organizational alignment, training and learning enablement, and more.

OCM Organizational Chanage Management

Realize Benefits Faster

ISG’s average OCM representative has more than 15 years of professional experience, and we’ve helped clients save money, increase productivity, align teams and more, across a wide range of industries.

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Training and Learning


The 55-25-20 Model
While many companies spend big time and money on new technologies and processes for digital transformation, they sometimes miss the importance of investing in the training and continuous learning needed for their workforce to take full advantage of the new tech. We recommend you use a 55-25-20 model for learning and development, where most learning – 55 percent – comes from hands-on experience while employees are actually doing their jobs. Another 25 percent comes from informal or social learning, such as coaching and peer collaboration. Only 20 percent comes from formal instruction and similar educational events. ISG’s learning-enablement team can help you maximize this model, focusing on providing training and learning while employees are doing their jobs. We help build everything from “super user” networks to videos, social communities, online help buttons, simulations and customized learning materials based on actual new processes and roles.

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