Is your RPA journey going as planned?

Getting started with RPA is easy, but scaling automation across the enterprise can be a challenge. Many organizations struggle to automate more than 10 or 20 processes.

Fulfilling the automation needs of your enterprise requires strategy, governance and best practices. What are you missing?

Find out how you measure up to your peers and get concrete steps to help you scale RPA across the enterprise.

The ISG Intelligent Automation Benchmark is a fast, light-touch diagnostic assessment that gives you immediate, customized findings that will help you budget and optimize your plans for next year.

Start Your Intelligent Automation Benchmark

Intelligent Automation

Transform The Way You Work

Robotic Process & Cognitive Automation technologies are fundamentally reshaping the way businesses work. Automation is increasingly enabling automated 24/7/365 execution of business processes at a fraction of the cost of human equivalents.

At the same time automation is delivering dramatic improvements in process execution and cost models. Benefits also include higher employee job satisfaction.
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Robotic Process Automation (RPA)

Concept

Uses the GUI interface of your system to automate high volume, structured and repetitive processes, attended or unattended.

Implementation

Used throughout the business, this is the cornerstone technology used to automate process either on its own, or with complementary technologies

Examples Technologies

Image Recognition

Concept

The process of identifying and detecting an object or a feature in a digital image or video.

Implementation

Anyprocess using a scanned image, highly used in finance areas, however alsobroader in ID&V, or any other process in which a scanned image
or form is received

Examples Technologies

Natural Language Processing (NLP)

Concept

The application of computational techniques to the analysis and synthesis of natural
language and speech.

Implementation

Used To understand the requester’s intent in an email or service request in yourCRM; uses the unstructured text to provide a structure for RPA to understandand process.

Examples Technologies

Cognitive Reasoning

Concept

The ability to make complex decisions based on previous knowledge absorption and provide rational for the decision.

Implementation

Used more commonly in Legal or FS organizations at present. Utilizing knowledge of a process to make a more complex decision, as well as showing why that decision was made.

Examples Technologies

Conversational AI

Concept

The evolution of NLP that powers the virtual agent, able to hold well-structured conversations.

Implementation

Used throughout the business, this is the cornerstone technology used to automate process either on its own, or with complementary technologies

Examples Technologies

ISG AUTOMATION PARTNERS

Deliver Boardroom
Priorities at Scale

Robotic Process & Cognitive Automation technologies are fundamentally reshaping the way businesses work. Automation is increasingly enabling automated 24/7/365 execution ofbusiness processes at a fraction of the cost of human equivalents.