Latest articles from ISG

Defining the Path to a Sustainable High-Performance IT Organization

ISG helps redefine a utility company’s target operating model in order to better focus on business priorities and operational effectiveness.

Categories: Energy & Utilities

Digital Transformation Enables Improved Sales

ISG assists a gas and energy company in creating a target operating model and beginning its digital transformation.

Categories: Energy & Utilities

Calling in the Closer

ISG supports a utilities company with its first-time sourcing engagement to power through the selection of a service provider and negotiations, delivering a high-quality and on-schedule agreement.

Categories: Energy & Utilities

Equipping an Energy Company for Transformation Success

ISG provides a large utility company with an effective communications framework and tools to support its ongoing transformational change.

Categories: Energy & Utilities

Ensure a Seamless Transition with the ISG Framework

ISG helps an energy company establish a VMO and transition over 800 application services to its new providers.

Categories: Energy & Utilities

Automating @ Scale!

By Chip Wagner

Realizing the true promise of automation requires a wholistic and disciplined approach that empowers teams to embrace automation and even become automation evangelists.

Categories: Consulting Robotic Process Automation (RPA)

How to Maintain Business Continuity as Providers Shift to a Remote Workforce

Our view is that solving the immediate need with your provider in a rational and logical way is more important than making contractual statements that may trigger enforced waiting periods and potential future litigation.

ISG Smartalk™: COVID-19: Top 5 Actions to Deploy Immediately

ISG leaders offer five pragmatic actions that you can initiate immediately to assure the safety of your global teams, ensure your supplier-managed operations are as secure as possible and mitigate operational risks.

Digital Demand Remains Robust, Even as Broader Market Shows Signs of Slowing

By Steve Hall

Our 3Q19 ISG Index™ showed record global demand this last quarter for cloud-based services.

Categories: Research

Making AI Pervasive - Digital Excellence ISG DCSB

By Stanton Jones

Making AI Pervasive to Deliver Personalized Sales Assortment Recommendations

Categories: Research

Briefing Note — Atos Gears Up for Advance 2021 Strategy

By Mrinal Rai

Atos has embarked on its Advance 2021 strategy, with a new digital value proposition that focuses on intelligent data platforms, a multiple infrastructure ecosystem and vertical solution expertise.

Categories: ISG Provider Lens™ Research

Client Inquiry: What’s Driving As-a-Service Growth in the Software and Services Sector?

By Stanton Jones

Software and services companies like Lyft, SNAP and Pinterest are spending hundreds of millions of dollars on cloud services – primarily with Amazon, Microsoft and Google.

Categories: Research

ISG Smartalks™ Podcast Episode 4: The Rise of Artificial Intelligence

By Barry Matthews

What is Artificial Intelligence, who’s using it and how is it impacting businesses and consumers?

Predictions for the Digital Workplace of the Future

By Scott Furlong

Let me ask you: what is your organization doing to investigate and prepare for the day after tomorrow?

Categories: Business Advisory Services Consulting

Wipro Breach Reinforces Need for Ongoing Contractual Commitment to Security

By Stanton Jones

Wipro recently confirmed its systems had been attacked using an email phishing campaign; the company did not disclose the extent of the breach or the number of customers impacted.

Categories: Research

Blockchain in the Supply Chain

By Greg Sawyer Cole Flashenberg Amar Changulani

Blockchain technology has fascinating potential to evolve the way businesses produce value for customers and compete in dynamic digital markets.

Categories: Research

Microsoft’s Transition from Premiere Support to Unified Support. Ouch!

By Louis Pellegrino

Over the past three years, Microsoft has been stealthily transitioning its product support model from its legacy Premiere Support to a new “modern” support model called Unified Support.

Categories: Consulting Software Advisory Services

Alorica Claims Its Part of India’s Growing Allure as an Innovation Hub

By Aparna Gajanan Namratha Dharshan

We caught up with Alorica’s CEO Andy Lee and CTO Bhaskar Menon ahead of the company’s launch of its Digital Center of Excellence in Bangalore.

Categories: ISG Provider Lens™ Research

Bridging the Automation Skills Gap

By Amar Changulani

The rapid emergence of automation technologies such as robotic process automation (RPA) has made effective training and upskilling a critical enterprise capability.

Categories: Research

ISG lance GovernX™ 2.0 : la nouvelle génération de sa solution de services de Gouvernance digitalisée

La nouvelle plateforme s’enrichit de tableaux de bord dynamiques, d’extraction de contrats avec assistance cognitive et d’une meilleure expérience utilisateur pour gérer les relations avec les fournisseurs tiers.

Categories: Articles